FREQUENTLY ASKED QUESTIONS

You can purchase our products using the following payment methods:

• Credit/Debit card via Besteron payment-gateway: Fast and secure online payment can be made with your VISA, Mastercard and Maestro bank cards. Orders are shipped within 1-2 working days after the transaction is confirmed.
• Instant payment: Payment redirects you to the internet banking, where you can pay by one click. The money is then normally credited to our account immediately and we ship the order within 1–2 working days (Supported banks in Slovakia: Tatra banka, Slovenská sporiteľňa, VÚB banka, Poštová Banka and UniCredit Bank).
• Cash on delivery: Payment can be made to the courier who delivers the ordered goods, i.e. cash on delivery. This option will be charged and is available within Slovakia and the Czech republic.
• Paypal: Payment can be made via your Paypal account. We normally receive payment immediately and ship the order to you within 1-2 working days.

All our orders are shipped via GLS or Packeta carriers and their partners.

We will inform you immediately after releasing your order. The carrier will then contact you via email or SMS with shipping details and a tracking number. If the delivery time does not suit you, contact the courier directly to rearrange the delivery time or pick up point.

We currently deliver to 25 countries within the EU. Please see the table below for exact information about the carrier, price, and time of delivery. For deliveries elsewhere, please send us an email and we will agree terms individually.

If, for any reason, a purchased item does not meet your expectations, you can return the item or exchange it for another of equal value within 30 days of receiving it. To return or exchange items:

1. Fill in the Return/Exchange Form.
2. Carefully pack the undamaged and unworn item(s) with original labels and tags and enclose the completed Return/Exchange Form.
3. Send the package to the following address:
   Athleeya s.r.o.
   Karadzicova 8
   821 08 Bratislava
   Slovak republic
   
   We recommend sending the package via a courier or registered mail and insure the price of the purchased goods. We are not responsible for items that are damaged or lost during delivery. Shipping costs when returning goods are paid by the sender. We will not accept parcels sent by cash on delivery.
   
4. We will transfer funds to your bank or credit card account within 14 days of the goods being returned to us. Please note, the money transfer itself can take 2-5 business days, depending on your bank‘s terms and conditions. We will send you a confirmation of the refund by email. The refunded amount will include the original cost of any postage when purchasing the goods.
   

Your satisfaction and the quality of our products is paramount to us. Therefore, we are always sorry to hear that something is wrong with an item. To resolve the situation as easily as possible:

1. Please fill in a Complaint Form which you can download here.
2. Place the faulty clean item(s) in packaging to sufficiently protect it/them during transport. Attach a completed Complaint Form and a copy of your payment details.
3. Send the package to the following address:
   Athleeya s.r.o.
   Karadzicova 8
   821 08 Bratislava
   Slovak republic
   
   
4. We recommend sending the package via a courier or registered mail and insure the price of the purchased goods. We are not responsible for items that are damaged or lost during delivery.
5. If possible, please also send an email to info@athleeya.com explaining that you are sending goods back.
6. We will not accept parcels sent by cash on delivery.
7. After receiving the returned items, we will try to resolve your complaint as soon as possible. We will inform you about its progress by email.
8. For any questions regarding a complaint, you can contact us by email at info@athleeya.com or by phone at +421 905 014 963.

Detailed information about our Complaints Procedure can be found in the Terms & Conditions section.